I have no idea the story behind this mortgage modification, but it doesn’t matter why it was needed. What matters is that the consumer appears to have done everything right. She did all the paperwork, paid exactly as she was told to, kept making phone calls to ensure that everything was in order… and then one day Bank of America says they’re foreclosing because she’s supposedly behind.
Assuming this woman is telling the truth, she did exactly what she was supposed to. Bank of America’s systems failed, and she is now paying the price. Her credit is ruined. There is a credible threat of foreclosure. And all because Bank of America screwed up and will not take responsibility.
I know that mistakes happen. But Bank of America needs to step up, admit their mistake, and make this right. The consumer should not have to guess whether the BOA person on the phone is telling the truth or lying. The consumer should not have to figure out if the BOA person is just plain wrong. What is the consumer supposed to do if she keeps getting a different story every time she calls?
This woman had an approved mortgage modification. She paid the new payment. Heck, she even paid more each month. Bank of America failed to complete the process on their end, and it appears the consumer had zero blame in that. She got her paperwork in on time. She kept calling to make sure everything was okay. And she was told that it was. Bank of America screwed up and the consumer is being penalized because of it.
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